All founders know that an MVP is a tool for learning. Yet how, exactly, do you structure user testing sessions? Who should you invite? What questions should you ask and how should you analyze feedback? Our user testing guide answers all of these questions and more as it breaks down the fundamentals of user testing.
The DreamLabs User Testing Guide is a resource that includes both information and templates you can duplicate. In short, it provides everything a founder or tech lead might need to get started with your first user testing sessions. Below is a brief explanation of each element of the Guide and how to use them.
User testing is like any other tool. It should be used for certain tasks, and not others. Review this section to better understand the most valuable use of user testing for your product.
There are 3 separate databases that you can duplicate to operate all of your user testing sessions.
Use this database to manage each session by creating a new entry for each user testing session you conduct. Within a test entry, select "Usability Test Report Template" to populate our framework for preparing for, conducting and analyzing each session. The breakdown of this framework is below.
Keep track of every user included in a testing session in this database. Add demographic and psychographic information for each user in their entry, as relevant.
Log every individual piece of feedback in this database. For high-severity or frequently-recurring entries, adding qualitative context around the user's "State of mind" and "User comments or quotes" is particularly important. This allows you as the test analyzer to most effectively and quickly communicate the feedback to other team members who may not have participated in the session themselves.
This section lays out the skeleton of the DreamLabs usability testing process. Use this to orient yourself in the process overall and guide the execution of tasks to get from start to finish.
Use this section to fast-track your understanding of each step of the usability testing process. You'll find specific advice, guidance, examples and more to quickly brush up on your skills. The details included are designed to equip you with the knowledge to begin running your own usability testing process today. You can also explore the "Resources" section for further reading, should you choose.
As a fractional product team, DreamLabs runs this usability testing session with every client after every release to ensure that we learn as fast as we ship. Feel free to reach out if you have any questions about our process and how to best run it for your product!